Contract Form

CUSTOM PROP RENTALS – TERMS & CONDITIONS

Deliveries

- Minimum order of $500 is required for all deliveries.

- Standard delivery charge for drop-off and pick-up within a 20-mile radius of ZIP 91311 is $200.

- Delivery includes safe transport of all items to and from the venue and placement in one secure

location.

- Set-up of items is not included. Hanging or installation of items is the customer’s responsibility.

- Customer must confirm with the venue that all props from Custom Prop Rentals may remain at the

facility for the event.

- Customer must provide venue access 2 hours before the event for delivery/set-up and 2 hours after

for removal.

- Venue must allow parking close to the entrance for unloading.

- Additional fees apply for: Deliveries exceeding 30 minutes or difficult access (stairs, no freight

elevator, tight spaces, limited parking, etc.).

- Someone must be available to sign for rentals at both delivery and pick-up.

- Customer Initial: _______

Custom Prop Rentals Responsibility

- We are committed to providing prompt, professional service at every event.

- We strive to provide the highest-quality props, though normal wear and tear may occur.

- Customers are encouraged to view props in person before payment to confirm condition.

Customer Responsibility

- Provide venue access for delivery and removal (2 hours before and after).

- Ensure vehicle parking near the entrance for unloading/loading.

- Provide adequate electrical power for any rented equipment.

- Weather-related reschedules: Customer will receive full credit toward a future order. A minimum of 2

weeks’ notice is required to reschedule.

- Customer Initial: _______

Changes to Order

- STORE CREDIT ONLY – NO REFUNDS.

- Customers may change orders within 24 hours of booking.- After 24 hours, changes are not allowed.

- Additions may be made to the order (subject to terms).

- Any canceled items after 24 hours will be credited for store credit valid 1 calendar year from the

original order date.

- Customer Initial: _______

Prop Rentals & Decorations

- All props, furniture, and décor are daily rentals for the agreed time.

- Custom Prop Rentals will remove all items at the end of the event unless otherwise agreed.

Liability

- If the venue requires insurance, customer must provide one-day event insurance.

- Customer is responsible for the safety and condition of the venue and furnishings.

- Customer is responsible for any injury, loss, or damage involving Custom Prop Rentals’ staff or

equipment caused by event attendees or staff not employed by Custom Prop Rentals.

- Customer Initial: _______

Payments & Security

- A 100% deposit is required to secure the event date (unless otherwise agreed).

- Cancellations made more than 24 hours after booking result in loss of deposit; customer will receive

store credit valid for 1 year.

- A credit card authorization form must be completed for each event for security against damages or

loss.

Damage & Loss

- Customer is responsible for all damage or loss caused by event attendees or non-Custom Prop

Rentals staff.

- Charges may include repair or replacement costs up to full value (including shipping/handling).

- Damage includes but is not limited to: Wind, water, extreme heat/cold, unauthorized moving of props

meant to remain stationary.

- Damages will be assessed and photographed when possible.

- A documented damage/loss report with costs will be sent within 3 business days of the event.

- Customer must pay the full amount upon receipt of the report.

- Custom Prop Rentals reserves the right to refuse business to anyone.

- Customer Initial: _______Privacy Disclosure Notice

- All customer information is kept confidential and used only to complete your order.

- Information will never be sold, exchanged, shared, or rented.

- We collect information solely to: Process and track your order, contact you regarding your order, send

promotional offers/coupons from Custom Prop Rentals only.

- Customer Initial: _______